Privacy Policy

1. Introduction

At Artovia Studio ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, and password when you create an account.
• Order Information: Contact details, delivery preferences, and payment references when placing orders.
• Communication Data: Messages, inquiries, and feedback you send via our contact form or email.
• Review Data: Product reviews, ratings, and reviewer name you submit on our platform.

We also automatically collect certain information:

• Usage Data: Pages visited, time spent, and click patterns.
• Device Data: Browser type, operating system, and device identifiers.
• Cookies: Session and authentication cookies for login and cart functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders and deliver digital products.
• Send order confirmations, updates, and download links via email.
• Manage your account and provide customer support.
• Track and manage loyalty points and rewards.
• Improve our website, products, and user experience.
• Prevent fraud and ensure the security of our platform.
• Communicate promotional offers (only with your consent).

4. Data Storage & Security

Your data is stored securely using Google Firebase's cloud infrastructure, which employs industry-standard encryption and security measures. We use Firebase Authentication for secure login and Firestore for encrypted data storage. While we take reasonable measures to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited cases:

• Service Providers: Firebase (hosting/database), email delivery services for order notifications.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with any merger or sale of business assets.

6. Cookies

We use the following types of cookies:

• Essential Cookies: Required for authentication (user login sessions) and cart functionality.
• Preference Cookies: Remember your settings and preferences (e.g., dark mode).

We do not use third-party advertising or tracking cookies. You can manage cookies through your browser settings.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request deletion of your account and associated data.
• Opt-out: Unsubscribe from promotional emails at any time.

To exercise these rights, email us at artovia.business@gmail.com.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, payment providers). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at: artovia.business@gmail.com